The Package Travel Directive 2018 comes into effect on Sunday 1st July, widening the definition of a package holiday. Flight Plus no longer exists and instead bookings fall into 3 categories;
1. Bookings made by a package organiser
2. Bookings made by an agent acting on behalf of a package organiser
3. "Linked Travel Arrangements"
Updates have been made to the VIA Voyager System to align with this directive including:
* New ATOL certificates to comply with CAA requirements.
* ATOL receipts state which elements of a booking are covered by ATOL to comply with CAA requirements.
* The ability to track which bookings are linked travel arrangements (LTA's).
* Updates to reporting for tracking of ATOL and LTA bookings.
Email Marketing Software Integration
The VIA Voyager System has been integrated with the Email Blaster and Mailchimp email software via an API so that any changes in consent to direct marketing activity that occur in the VIA Voyager System will automatically update your email software as subscribes and unsubscribes .
To set this up for your agency please speak with Customer Services on 0114 288 8472.
GDPR: Procedure for "Subject Access Request"
GDPR states that “individuals have a right to access their personal data” (ICO Website). Businesses should have a procedure in place in the event of a client information request (aka subject access request). If a client makes a request, the information should be provided within one month and no charge should be made to the client.
The latest update to VIA Voyager enables you to smoothly provide information to the client in a professional manner in a couple of steps. In addition to the below there are a number of other pieces of information which you should provide the client with which are detailed on the ICO website and you can cover these in your privacy notice.
GDPR Statement of Compliance
VIA VOYAGER UPDATE - NEW MARKETING FUNCTION
The latest update to the VIA Voyager System allows Travel Agencies to prepare for the upcoming General Data Protection Regulation (GDPR) by actively storing explicit marketing consent from clients which can be obtained through whichever method best suits the needs of your agency. This update is available to all our users for no extra charge. A user manual is available, please contact our Support Team on 0114 288 8472 to obtain yours. .
VIA EXPRESS Revolutionises How You Monitor Your Business
No longer do you need to be logged in and sat at your computer, repeatedly checking how many bookings you have done so far today. With VIA Express, the new mobile application for Travel Agencies from Voyager Systems Ltd, you can access live, fast and efficient reports from your mobile phone.
Whether you are on a FAM trip, away at an industry conference or function, out at a meeting or enjoying some leisure time, you can quickly glance at your phone and instantly see how many bookings each branch has done, a summary of receipts collected and how your sales team have performed. If you are about to meet a tour operator, you can look at the Operator Sales report and look at your sales by operator for that day, week, month or year to date.
The dashboard gives an overview of the TOP 3 performing branches in terms of sales and receipts in addition to the Top 3 Selling Travel Advisers and Top 3 operators sold.
COMPATIBILITY
VIA Express is available to download for iphone and android. Contact support@voyagersystems.co.uk to obtain your username and password.
ATOL REFORM
Voyager Systems is pleased to announce the latest release of VIA, including the new ATOL Certificates approved by the CAA.
The new software gives the flexibility to build and amend flight packages and assign the relevant ATOL protection with the option to print and email the new ATOL certificates to your client.
A new designed ATOL report will work in tandem with any ATOL bookings loaded allowing the clerk easy access to all the passenger and booking details required both for compiling reports for the CAA or in the event of a claim.
